BPO, call centre & outsourcing platforms
in Madagascar.
Outsourcing software in Madagascar: workforce, scheduling, quality assurance, ticketing and client reporting platforms for French-speaking BPO and call centres.
Discuss this serviceThe business challenge
Start with what needs to change.
Malagasy outsourcing centres serve demanding French and European clients. Schedules, QA scores, productivity and billing are often tracked in separate spreadsheets.
Our approach
A scoped, accountable first release.
Build or integrate workforce, QA, ticketing and reporting tools with clear dashboards for managers and clients, in French.
What the engagement produces
Workforce and scheduling workflows
QA scoring and coaching records
Client dashboards and billing reports
Track reporting time, QA coverage and billing disputes. Scope, fees, currency, provider costs and support terms are agreed in the proposal; no fixed local pricing is implied.
Connect with your local priorities
Remote delivery from India, with local partner collaboration where agreed.